Return & Refund Policy

Last updated: January 19, 2023

Thank you for shopping at Five Layers of Self .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FIVE LAYERS OF SELF, LLC., El Dorado Hills, CA 95762.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Five Layers of Self , accessible from http://www.FiveLayersofSelf.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

YOUR ORDER CANCELLATION RIGHTS

Our Refund policy lasts 14 days. If 14 days have passed since your skincare purchase, unfortunately, we cannot offer a refund.

You are entitled to cancel Your Order within 14 days, in order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: Customerservice@fivelayersofself.com

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, the original shipping & handling charge, if any, is not refundable.

CONDITIONS FOR RETURNS

Regrettably, We do not offer free returns. For the Goods to be eligible for a return, please ensure that the Goods are returned within 14 days of delivery for a full product refund. Goods must be returned unused, undamaged, and unopened in the original product packaging. You must supply a receipt or proof of purchase. The original shipping & handling charge is not refundable.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or that are personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly or when the expiry date is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons, Goods that have made contact with your skin, and Goods that have been unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

RETURNING GOODS & REFUNDS

You are responsible for the cost and risk of returning the Goods to Us. Contact Customer Service at 916) 306-5887

Goods should be returned to the following address: 611 Ramsey Place ElDorado Hills, CA 95762

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. We will notify you once the package has been received and inspected, either approving or rejecting your return. If the Goods are approved, We will refund your original payment method. Please note, that We will reimburse You no later than 14 days from the day on which We receive the returned Goods. The original shipping & handling charge is not refundable.

EXCHANGES

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged from shipment or during transit.

GIFTS / GIFT CERTIFICATE

Please let Us know if you would like to send your order as a Gift to someone. We also offer gift certificates for the purchase of Goods from the website. Gift certificates do not expire, and cannot be redeemed for cash. Shipping and Handling costs are not included. Any questions, please contact CustomerService@Fivelayersofself.com

We cannot issue a Refund for a different method of payment. If a refund is issued, it will be processed to the original method of payment used at the time of purchase. Gift Certificates or Gifted Goods We will send the refund to the gift giver.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: Customerservice@fivelayersofself.com